2. The statistics discussed in the article relate to the goal of reducing errors. The methodology involved designing, improving and monitoring a specific activity to minimize or eliminate waste or, in the case of dispensing medication, errors. Previous quality control programs assumed that a process was generating quality results if 99.74% of the time the process was within specifications. In a hospital, this would result in 2,600 medication errors for each million times drugs were dispensed. Errors are defined as including prescription errors, dispensing errors, and administration errors. Some of the errors include:
* An improper route of administration, and
* Administration of the correct drug to the wrong patient
One of the statistics presented involved the study of the frequency of errors in prescribing, in dispensing, and in administering drugs at a hospital. The Six Sigma method involves studying the frequency of each type of error, and its resulting impact. In each case, the most serious potential impact of an error is the death of the patient. However, the study also presented research about patients who were harmed but did not die as a result of medication errors.
3. Revere explains that the relevance of Six Sigma extends beyond the need to improve the quality of care at hospitals. Six Sigma is