Unfortunately, few major hotel and motel operators are addressing these needs. In the quality class, only hotels operating gaming establishments in conjunction with lodging operations offer affordable lodging rates. Outside of the quality class, the customer is required to turn to motel chains such as Days Inns, Best Western, and Motel 6 to find affordable lodging.
Revenues in the hotel industry approximated $16.5 billion for 1990 (Sharav, 1993, pp. 1772-1773). By 1995, industry revenues are expected to climb by almost 30 percent, to $21.4 billion.
Major Human Resources Problems Confronting the Hotel Industry
Human resources represent a continual problem for the hotel industry. In Los Angeles, human resource management in the hotel industry is complicated by the inflow of immigrants into the area. On one level, this immigration provides hotel industry with a steady supply of low-cost workers. In many instances, however, absentee problems involving these immigrant workers have proved to be far more significant than those involving domestic workers. Rising wages and living standards in Los Angeles, however, have priced most domestic workers out of the hotel industry labor pool.
A major human resources problem associated with the hiring of immigrant workers as hotel is associated with language. In this context, a major difficulty involves communication between the immigrant workers and both the domestic management and workers. When this issue is not properly addressed, absenteeism and other work related problems arise among the immigrant employees.
A second major human resources management problem associated with the hiring of immigrant workers as hotel employees involves differences between business practices in the United States and those foreign countries from which the immigrant workers come. One problem in this context, is a fear by the foreign workers that, by adopting Americ...
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