While the Deming system of quality control demands a commitment from the highest management levels, it depends upon the participation of personnel from all levels of the organization involved in the production process. Participation means more than input from production workers. It also means that managers must be a part of the production process, as opposed to being separated from it.ture (Lester, Enrick, and Mottley, 1991, p. 34). Control procedures must be established at every stage of the production process. 5. Improve constantly and forever every process for planning, production, and service. This point is a part of TQM. TQM is a logical outgrowth of the quality control strategy promoted for years by American Edwards Deming. Deming's quality control strategy was developed with manufacturing processes in mind. TQM, however, may be applied in the production of services as well as goods. The superior quality control procedures of modern Japanese industry were originally developed, in large part, under the guidance and tutelage of Edwards Deming (Halberstam, 1986, p. 140). American industry chose, to their regret, to ignore Deming's approach to quality. Ironically, the Deming Prize for quality excellence in industry is a Japanese award, not an American award. Bahls, J. E. (1992). Managing for total quality: Practitioners must inspire employee involvement. Public Relations Journal, 48(4), 16 20. |
