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In the student's own medical history, a childhood operation was a traumatic event requiring a seven-day stay in the hospital without the comfort of home and parents, and the impact of uncertainty was all negative and fear-based. The difference that the ward nurse made in supplying comforting hugs and a vision of the future in which recovery would be complete was dramatic. The nurse was, in fact, the only thing that made the situation tolerable, and her kindness has never been forgotten.