Therefore, one of the primary requirements is an across-the-board training program. According to Bruce J. Hayes, President of Advisor Group, there are critical success factors that must be satisfied for six sigma success. One of these is what he terms ˘executive engagement,÷ or ˘visible, consistent support and an active role in communication and reward.÷ In other words, the companyĂs executives have to champion six sigma and be actively involved in the process. Clear prioritization, factual support for decision-making, creation of expectations and accountabilities for the organization, and conducting/attending regular progress reviews are all part of the executiveĂs responsibilities to ensure winning six sigma implementation. (Hayes).
A critical success factor in six sigma is communications. Although it is tempting to believe that just using the six sigma criteria will be enough to effect the necessary changes, this is not the case. Where six sigma is successful, it succeeds in part because of a saturation campaign where everyone in the company is informed about six sigma, there are regular written communications on six sigma and its successes, Human Resources has a plan for supporting it, there is a common language based on it, and pertinent facts about it are communicated at every company meeting (Hayes).