es have been recognized as world-best. It earned the "Triple Crown Award" five consecutive years for on-time performance, baggage handling, and customer complaints. This obviously leads to a very satisfied customer. Third, Southwest Airlines boasts the best on-time statistics among its domestic competitors. This is due to the factors mentioned earlier. Finally, Southwest does not disappoint its customers. Many large airlines' disappoint customers when they do not provide the services promised. High prices and advertising promoting high quality, luxury accommodations, and dependable service heighten customers' expectations. When large airlines cannot provide these services, customer satisfaction dramatically decreases. However, Southwest does not advertise these services. Therefore, customers are not disappointed because their expectations are not as high.Similar Wold-Best Practices:Southwest Airlines is a leader in their respective market due to their innovation and use of world-best practices. Southwest has some of the most productive employees in the world. It has achieved these results through slightly different employee relations' techniques. Southwest Airlines, on the other hand, is more concerned with employee commitment and loyalty. Southwest has instilled feelings of job security, through practicing sound human resource and management techniques.Southwest Airlines have formed strategic alliances with foreign competitors in order to operate more effectively in an international capacity. . Southwest, however, has only recently entered the international market through its alliance with Icelandair. Punctuality is a critical success factor for each of these airline companies. Southwest is highly recognized for their commitment to on-time flight departures and arrivals. Southwest maintains the lowest percentage of delayed flights. Southwest prides themselves on their quick turnaround.All companies must require cus...
