feel they are being noticed in the organization. Managers also benefit from this because they learn more about the organization. While working at Borders, I experienced quite a bit of upward communication. Employees liked taking their messages to me, I was seen as one of the managers that listened. I would also try to meet their needs by communicating these messages to my general manager. I felt this was a benefit for me, because I was very informed of what was going on in the organization from the employee's point of view. The next kind of communication is horizontal communication. Horizontal communication is defined as the flow of information between colleagues and peers. Although it is a form of formal communication, it does not follow a chain of command. Horizontal communication happens when persons of equal rank, if you will, communicate to each other. While working at Borders, horizontal communication was used more than any other communication. People of the same rank would always communicate their problems to one another; the weed threw them and sends the most important messages up the chain of command. I feel this type of communication is good to have in an organization. Without it I don't think problems would be solved very easily. The next kind of communication is called grapevine communication. It is defined as the flow of information in any direction throughout the organization. This is a form of informal communication. This can flow in any direction, at anytime. Rumors get spread this way. Managers can correct situations by sending correct information down the chain of command. Grapevine communication is unfortunately used a lot at Borders. I try to correct rumors, but there is no way to correct all of these rumors. Mostly employees start these rumors, but sometimes managers will send rumors through the organization to obtain a correct end result. The next term I would like to define and describe is the communication proce...
