e are people waiting, so it's important for us to track the number of customers and the time they have been in queue. If there are many customers waiting, or the time is getting long, we notify the next higher level in our chain and request additional personnel or re-examination of priorities. While our customers may not be able to go somewhere else they can elevate it to a higher level causing us all a lot of problems (Dilworth, 1993).Trustworthy Service:Trust is an important part of doing business no matter who you customers may be. This is especially true within military units, who must trust one another with their lives at times. Our customers need to trust us to meet their expectations for dependable service and equipment. If we fail to provide dependable service before during or after we install their communication system then we will loss their trust in our ability to do anything we say in the first place. Meeting customer desires, finding and testing new products, providing reliable equipment and consistent service at good prices and most of all having a skilled workforce all work together to foster trust in our abilities. To back this up we also assist our customers in getting help from commercial vendors. To do this we have setup databases of all of the companies we deal with so that we can help the customer with any warrantee work that may be required on commercially purchased equipment. We will also assist with depot provided items if possible. For equipment out of warrantee we can perform repair work (depending on what the item is) or we can assist the customer in getting the repair work done by an outside contractor.SUMMARYRegardless of the fact that the BCTF is a military workcenter it's still important to provide a desirable service to our customers. There are many combat units around the base that rely on our ability to meet the four critical success factors. Our failure to do so could cause them to fail in ...
