was due at mid-day, and he turned it in at 2:00 that afternoon. His manager knows that John is new, but also knows that if this problem is not dealt with immediately, it will be difficult to implement discipline in the future. Lets go through each phase of the Hot Stove Rule of Discipline with John's manager and see how successful the outcome is. Earlier, we talked about the importance of immediacy. John's manager knows that immediately following an infraction discipline must take place. He also knows that before he can implement any form of discipline, he must first notify John. John must be aware of his mistake before formal disciplinary action can be initiated. The manager also realizes the importance of keeping the discipline impersonal. He knows that the discipline should be connected with the violation, not with the personality of the violator.That afternoon, John receives a memo on his desk. It reads: According to Verison Policy, all Progress Reports are to be submitted clearly and promptly. We realize one may not consider the Progress Reports important, but we would like to emphasize now, that Verison takes them very seriously. A small meting will be conducted tomorrow at 9:00 am. with your Supervising Manager discussing proper procedures in writing and submitting these Progress Reports. We feel that this is a positive way to ensure that these minor technicalities are corrected now. Thank you so much for your cooperation; we look forward to helping wherever necessary to make your employment here at Verison as comfortable as possible. On receiving this memo, John feels a bit frustrated. He realizes though, that this is just a minor detail he overlooked. He sees the emphasis on correcting the problem, and knows that his report was late, and he needs to work on his promptness.John attends the meeting scheduled for the following day. He meets with his manager and they discuss procedures and promptness. They go through the steps in ...
