s and reassure employees that hotelling will not threaten their jobs. Many firms have hired floor staff that manages the system. They book spaces, desks, and equipment and keep an eye out for resources that are not being used. By having a team manage the system, employees have to do their part in assuring that everything they need is given upon request. Therefore, employees are responsible to login to the company’s intranet every morning before they leave to work and book a desk if they need one. This avoids wasted travelling time if no desks are available. Coopers & Lybrand developed a hotelling system much similar to the one stated.“From this a strategy emerged: to create a team of mobile professionalsable to spend more time with their clients, while retaining access to all thefacilities they would normally enjoy at a permanent office, irrespective of their location. Right Space aims to do this by focusing on properly managinga variety of available office spaces, shared desks and equipment, and relyingheavily on an integrated package of telecommunications equipment.” Many corporations have seen the beneficial effects this system has to offer. For example, at Fuji Graphics Systems Canada Inc., ‘hotelling’ has replaced personal offices for about 80 sales and technical support staff who spend most of their time on the road. However the main concern to companies who installed the ‘hotelling’ system was the affect it would have on customer service. Corporations did not want their customers to spend a lot of time being transferred form one person to another to try and reach an employee. Voicemail tag can take days before anything is solved, thus creating anxiety and hostility on the part of the customer. Rogers Cantel solved Fuji’s problem. A Wireless Office Service was installed. The system integrated the Cantel AT&T PCS wireless network with a new in-building infrastructure. ...
