help the MIC run the store. They become responsible for making sure we don’t run out of food, and making sure that store is always clean. These aces are trained to perform at the level of a shift manager. A good example is Jason Brown.Jason has been working for us for a little over a year. Although he just turned 17 last month, he has proven to be the most reliable crew member we have. He is currently being shown how to count cash drawers, fill changers, make deposits, count the safe, count the food, and perform the nightly paperwork. He has already completed STP II and he has been given all the raises that he would have received as a shift manager. This way when we look for someone to be moved up to management, he is ready.Training one level ahead is very common at The Bell. I have recently been promoted to Assisstant Manager, but I have been ready for over a year. Over the past year I have been an intricate part of placing food orders. I make the schedule and can perform the end of the week paperwork. I know how to conduct not only STP I training sessions but STP II sessions also. And I have have already completed STP III.Working in a fast food restaurant goes hand in hand with constant change. We usually participate in at least ten special promotions a year, and add three or four new menu items. When a new item is rolled out, a store meeting is held. If you are not there you are fired (unless of course an emergency occurrs). This way, the management team can make sure every crew member understands exactly how to make the new item, and to ensure that they were in fact trained properly.Another method of training that we use at The Bell is training through constant motivation. Our Champs program was created for this very purpose. Whenever someone see another employee, or in some cases, a manager do something above and beyond the call of duty, a card is filled out and given to the proper team member. The card has a...
