tes are asked to solicit credit applications from customers to meet the store’s weekly goal. Managers will offer employees contests with awards at the end for those who have met the store’s credit application goal. Currently, the store has embarked on a new way to receive credit applications and award the associates at the same time. At the start of April, Kohl’s announced theKohlkeman contest to its associates. Through this contest, store manager Audrey McCaskey hopes to encourage employees to get customers to open up a Kohl’s charge account. With every credit application an employee receives, they are awarded a Kohlkeman scratch off card. Each card varies in worth from fifty cents to ten dollars. There are eight different cards that each employee can collect. Whoever collects all eight of the cards receives the grand prize of a twenty-five dollar gift card. While this approach is working with a only a portion of staff participation, it has indeed motivated those who are competitive. Working in retail can be a very challenging job. Often days can be very long if the store is generating big sales from customers. Employees are required to wear appropriate attire to work. For women it may be a pant suit or a dress. For men, itmay be a dress shirt and slacks. Khaki pants are allowed, but employees are prohibited to wear jeans unless they are given special permission frommanagement. Kohl’s Corporation expects all of its associates to be dressed in a professional manner. However, as a special thank you for all their work, employees may be awarded with a jean day or a tennis shoe day. Jean and tennis shoe days are designated to thank associates for all their hard work during high volume days or for overall good performance. Although leader Audrey McCaskey encourages her department supervisors to keep their areas in good shape, it is often a very challenging task. Coming ineach night just as the associates are doi...
