ng their recovery (when all associates recover merchandise from dressing rooms, the floor, folding messy display tables, etc.), I have noticed that Audrey and the other managers get everyone to help each other out. Some departments aren’t as disorderly as others. Therefore, someone in the men’s department may help out the associates in the misses’ department. Working together as a team, the work gets done faster andemployees are able to leave sooner. This past March, management was expecting a “big” corporate visit. To make sure that they were prepared and in order, another motivational tactic wasplaced. In this contest, associates were encouraged to keep their departments as clean and orderly as possible. With only one to two people working a department at one time, this has proved not to be an easy task. The department with the most orderly department was to be awarded a Kohl’s gift card. In all, this motivation proved successful to management.INDIVIDUAL RECOGNITIONAt Kohl’s, there is a formal customer service recognition program for store associates. At each customer service counter or cash register, there are pink forms called “Tell Us What You Think”. These forms allow customers to give compliments about a store associate who may have helped them or were justfriendly. Whenever an associate receives such a compliment, it is counted as a point toward a special name badge. The two highest name badges an associatecan receive are the bronze and silver badges, which recognize individual superior customer service. Employees are also encouraged to nominate their co-workers for the associate of the month award. When an associate is chosen for this award,they are given special privileges such as an extra break, a reserved parking space in the employee parking lot, and taken out for lunch by a store manager. Management hopes that this will help motivate employees.PLANNING FOR SUCCESSThough...
