n.As stated earlier I feel that communication is the most important skill that a manager should possess, and when considered in junction with the functions listed above, it can be seen as the lynch pin of the entire framework.CommunicationTo emphasis the importance of communication I have considered the abilities of important figures in society, both past and present, and the changes that they wrought. Most statesmen, or catalysts for society were/are orators. In effect they were communication and change agents.The Roman Empire was so successful because of its communications. It conquered the world by opening channels of communication that were unheard of in their efficiency until that period. World War II was not that long ago and one of the greatest change agents the world has ever seen was Hitler. Through his powers of communication he controlled entire nations, and convinced them to take part in a change that reverberates around the world to this day, a change that was incomprehensible in its foundations to the majority of the world. People who heard him speak would talk of the joy they felt, how uplifted they felt and how passionate. They left rallies with a ‘burning desire to please this wonderful little man’, (Hitler and his Henchman, The History Channel).This shows that a successful change manager will not necessarily be frank and honest all the time, rather that he/she will utilise the lines of communication in the most effective way for the change to succeed. For instance unpalatable truths such as redundancy, loss of power, will be presented to others in the most favourable light to them and their mind set, alternatively they may be eliminated from all information, with only points that are perceived as good being presented to those involved. The ethical considerations of this must then arise. From the point of Lewin, change managers should be trained in sensitivity to enable them to relate to the workforce and un...
