r. The information produced by this system automatically informs the warehouses of merchandise to be ordered, and where to place those items. The system keeps track of sales information that alerts management to sales trends, allowing Wal-Mart to keep more inventories on hand that customers want. This system also allows Wal-Mart to reduce its over all amount of inventory, which produces a savings that can be passed on to its customers. Using this system has allowed Wal-Mart to speed up the time it takes to replace items on the shelves, which prevents the possibility that customers will have to go elsewhere to find the products they want.Wal-Mart not only uses controls to help its product pricing but also uses them to affect its store personality. Wal-Mart places priority on customer service in the way it does business. Wal-Mart uses people greeters to make customers feel welcome in its stores. Rules have also been placed in service by the company to enhance customer service such as the Sundown Rule that states, “Why put off until tomorrow what you can do today”. Wal-Mart also uses the 10ft attitude, which means that whenever an employee comes in contact with a customer they should greet that customer and offer assistance. The structure and controls that Wal-Mart has in place enable it to achieve the objectives and goals of the company from product pricing to customer service. Wal-Mart not only has controls for customers but also employees such as, using the term associates helps Wal-Mart achieve its customer goals by making its employees feel part of a team. This team works together towards Wal-Mart’s goals and objectives.RecommendationsThe direction for Wal-Mart’s future is focused on increased customer satisfaction and service, introducing new types of stores, and expanding on their distinctive competency of distribution. Each direction has been analyzed for possible success and although each idea f...
