o report problems to the help desk with the click of NetOp's SOS button. NetOp's advanced Request Help feature permits any user to request help from available help services. NetOp transmits Requests for help and instantaneously lists them on the screen of available help providers. From the list, a help provider is only a click away from the troubled user's screen, keyboard and mouse.Additional help features include: Easy to use tab shows all incoming Help Requests from Hosts. Host can pre-define Help Request text and which NetOp Guest Help Provider should receive it. Host can define alternate protocol to be used when sending help requests. Host can define help request time-out Request help icon can be added to the tray, also when Host runs in stealth mode. The feature plays a .wav sound on the Guest when a help-request arrives. By substituting this .wav file, the user can decide which sound to play.NetOp features that aid in diagnosing user problems include:View Host screen windowed or in full screen regardless of screen resolution or color depth Control keyboard and mouse on the Host or watch remote user use keyboard and mouse. You can lock out host control. To obtain even higher speed, the Guest has the capability to disable Windows 2000 "gimmicks" during remote control.Moving the mouse towards the edge of the window will scroll the window if the Host screen is larger than the Guest window.Applications running on the Host PC can print to the Guests printers, and vice versa NetOp is able to use this to enable audio chats between guests and hosts. You also can record and play back remote control sessions. This feature may come in handy for computer instruction or highly secure sites that require detailed remote transactions. However, it slows the connection considerably. NetOp's File Manager includes a scripting utility designed to automate transfers. Scripts can transfer, synchronize and perform other operations without intervention. ...
