stems analysts, computer operators etc. They may also work in other functional departments or areas in a support capacity.The skills required by these personnel will include technical skills, written and verbal communication skills, an understanding of the organisation that they work for and the ability to work with other people.The information systems department has three primary responsibilities:Operations – Responsible for the running and maintenance of the I.S. equipment such as mainframe systems, networks, disk drives, printers etc. Data entry operators convert data into a form that the computer can understand and they use terminals or other devices to enter the data (patrol, sales orders, business transactions etc.).Systems Development – Responsible for specific development projects, the ongoing maintenance of the project and its reviewing. Systems analysts and programmers usually fall into this category.Support – Responsible for providing user assistance in hardware and software acquisitions, data administrations, user training and assistance. These personnel set the guidelines and standards for the rest of the organisation. An important part of the support teams job is to gain, maintain and understand available technologies along with developing good relationships with suppliers. Support will usually run the information centre of the organisation, providing users with assistance, training, application development, documentation, equipment selection and setup, standards, technical assistance and troubleshooting.Chief Information Officer – It is the CIO’s job to employ an I.S. department’s personnel and equipment which will meet the needs of the organisations. They will be responsible for organisational wide policies, planning, management and acquisitions of information systems.Manual Procedures – All information systems require procedures to run applications and handle problems if they sh...
