nment to help employees provide the highest levels of service to MobiNiL customers. Featuring ergonomically designed positions including 21-inch monitors for the service representatives, the facility pays great attention to detail, offering sound-proof walls and double-pained glass to block out street noise. There is one good thing about this new facility built by MobiNil and that is, even if the customer does not get the good service that he is promised, he can rest assured that the facility at least provides jobs for many young Egyptians. The propaganda with bill explanations, troubleshooting, and frequently asked questions swirling around can never be truly trusted because they are yet another scheme in the game of advertising. In conclusion to this paragraph, the dedication to customer satisfaction can never be truly trusted or discussed, except when experienced first hand. With the war strong at hand between the two companies, there are plenty of things changing in the two companies. MobiNil has reduced the activation fee from LE1,500 to LE1,200. The company had planned to make cuts before the end of the year, but they were not sure of when exactly. They had submitted the request to the regulatory telecommunications body and were waiting for the approval. The decision was made public before the company had a chance to prepare its self and so they were not ready for the price reduction. The move came despite earlier statements from the company that no price cuts would be made before mobile phone operator Click GSM began operating. MobiNil says that it did not break its promise; they said that Click was behind on schedule and that they were under the impression that Click was going to open its doors to subscriptions in September. Instead, Click announced in early September that it would begin servicing clients on 30 November. The troubles between the two companies started from t...
