lp to alleviate any misunderstandings or uncertainties. That was seen as a lack of fairness, respect, or caring towards the employees.First Central’s tremendous growth over the years had come at the expense of alienating its employees. This was most apparent in the data processing center and the consumer loans department. The turnover rate in the data processing center was unusually high compared to the most of the other departments. These employees felt little loyalty to the bank and were the most knowledgeable about the wage structure at outside firms. In the six years that the data center had been in service the bank had done nothing to make these employees feel as though they were part of the team. This showed a lack of the virtue of benevolence on the part of First Central. However, the situation was even worse in the consumer loan department. It had the highest turnover in the bank system. This group was headed by a very unfair and autocratic manager, Frank Locklear. Many of the employees had complained to Johnson, who passed this information along to Kramer. Kramer, who had a tendency to ignore troubling situations, passed it off as a non-issue since Locklear’s department brought outstanding profits to the bank. He and the bank could live with the people problems. However, this was not being fair to the employees and showed a lack of respect for them.The bank’s officers had been living under a false veil of security for a long time. The bank had failed to keep up with the economic times. They had assumed that what worked for them in the past was still appropriate today. First Central failed to survey the economic climate in the area to see if they were still competitive in the employee market. They were relying on their self-conceived precept that First Central was a prestigious place to work. They falsely assumed that this would be enough to retain skilled help and to maintain loyalty. Here again, the virtues o...
