Corporate performance/Quality goal (%)16. Discontinued IT inventory/IT inventory (%)17. Orphan IT inventory/IT inventory (%)18. IT capacity/Employee (#)19. IT performance/Employee (#)The number of laptops or PCs per employee is not a good reflection of IC. It is puzzling why Edvinsson and Malone included such a measure, unless it were to aid an investor in understanding the operations of a company he or she is completely unfamiliar with.The number of contracts filed without error is a good indicator of a well-trained staff, which falls under IC. Firms may be unwilling to disclose a great deal about their process IC, however, because there is a gray area concerning intangible assets and property rights. While a tangible asset has inarguable ownership, intangibles must constantly be defended in court cases, etc. If too much information is disclosed about process IT, it could result in theft of the asset, and subsequently legal fees to defend the property.Human1. Leadership index (#)2. Motivation index (#)3. Empowerment index (#)4. Number of employees (#)5. Employee Turnover (%)6. Average employee years of service (#)7. Number of managers (#)8. Number of women managers (#)9. Average age of employees (#)10. Share of employees less than 40 years (%)11. Time in training (days/year) (#)12. Number of directors (#)13. Number of women directors (#)14. Number of full-time employees (#)15. Average age of full-time employees (#)16. Average years with company of full-time employees (#)17. Annual turnover of full-time employees (#)18. Per capita annual cost of training and support of full-time employees ($)19. Percentage of full-time employees (%)20. Per capita annual cost of training and support ($)21. Number of temporary employees (#)22. Average years with company of temporary employees (#)23. Per capita annual cost of training and support of part-time employees ($)24. Number of part-time employees (#)25. Company managers with advanced degrees:...
