Business (%) Science & Engineering (%) Liberal Arts (%)This table shows the status of the workforce. In the end, it is people, not companies, who create knowledge, making it important for investors to have access to this type of information. If a firm has a high employee turnover rate, it must constantly re-train its staff, leading to considerable training costs (as shown in the per-capita training costs) and a lack of experienced personnel. There may also be employee dissatisfaction. These factors will influence the productivity of a company, and should appear in the financial statements.Edvinsson and Malone seem to believe the female composition of the workforce has some connection with productivity. This portion of the report is irrelevant given the current business environment.Reporting of the average employee age is a controversial topic. While a younger average employee age could indicate a more innovative, technically-savvy staff, such is not always the case. Also, such reporting could lead to discriminatory hiring practices.Renewal & Development1. Competence development expense/Employee ($)2. Satisfied employee index (#)3. Marketing expense/Customer ($)4. Share of training hours (%)5. Share of development hours (%)6. Employee's view (empowerment index) (#)7. R&D expenditure/Administrative expense (%)8. Training expense/Employee ($)9. Training expense/Administrative expense (%)10. Business development expense/Administrative expense (%)11. Share of employees below age 40 (%)12. IT development expense/IT expense (%)13. IT expenses on training/IT expense (%)14. R&D resources/Total resources (%)15. Customer base (#)16. Average customer age (#)17. Average customer education (#)18. Average customer income ($)19. Average customer duratin with company (#)20. Training investment/customer ($)21. Direct communications to customer/Year (#)22. Non-product-related expense/customer/year ($)23. New market development investment ($)24. ...
