onopoly of the United States Postal Service. This competitor has been unreliable on multiple occasions. The average customer is feed up with the inconsistencies of the United States Postal Service. Unlike this company, the United Parcel Service helped define the word efficiency. Even from the earliest days, when Jim Casey and Claude Ryan, two Seattle teens, gave life to the now world-known UPS delivery company. Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.(Management, Daft.) Throughout the years the company has continually fine-tuned its work and management effort to become an efficient giant in the package delivery industry. UPS has taken significant steps to transform itself into a market driven company with distinct customer focus. They concentrate on maintaing and building long-term customer relationships. One way of continually improving customer service for the 1.8 million people who use their services each business day, the organization run market research studies to monitor customer service. When competition began rising, UPS wanted to ensure employees would have the skills, knowledge, and the experience needed to perform well in increasingly complex jobs. The company wanted its employees to be prepared for upcoming higher standards in the customer service department. The satisfaction of our customers is the number one priority at work. Says Janice Gearhart, a current UPS employee. Communication with loyal customers is conducted on a rotating basis. Telephone interviews are a direct route to evaluating market fluctuations. The mission statement expresses the dedication to customer care. UPS is not just in the delivery business but to develop technology that will allow UPS to continue introducing new services, to provide customers with comprehensive information about shipping and provide training to al...
