l employees. The new more structured system on quality assurance allows business development to work more closely with the sales people to resolve customer problems. With the current improvements, the employees have a new sense of purpose. Employee moral is at an all time high. They can now see a clear link between the work they do and the end result. All of these improvements compliment the service level. Other methods of improvement are also available. At United Parcel Service, a new career development system helps managers shape their career plans. This helps ensure a promising future for the shipping company and its employees. UPSs 285,000 employees in 185 nations and territories worldwide operate a system that makes use of highly-reliable electric tracking technology to ensure the timely pickup and delivery of every thing from business documents to seasonal gifts. This expansive melting pot of cultures has lead to many accolades in the package service. The employees are the companys most valuable assets. They share a sense our ownership because they are offered stock options. United Parcel Service has recently been awarded one of Fortune magazines Diversity Elite 50 Best Companies for African American, Asians, and Hispanics. In addition, Fortune also recognized United Parcel Service as the Worlds Most Admired Global Mail, Package, and Freight Delivery Company. (Leibowitz, 1999.) These accomplishments have led to better customer satisfaction, employee happiness, and overall success. This company is making a smooth transition to the future. Many goals were set for the new millennium. One goal set by the development department was to identify and apply new technology that would improve existing operations and develop new business. They also assist in the creation of the business plan and provide customized services and solutions to their internal and external organizational managers. Initial steps began when new competitors started ...
