ach of the Sigma steps is incredible, the step 6 is 2000 times better than the 4.What do this numbers mean in the real life? If there is a 4 which means 99.37 error free operations, it would mean for example that 2 planes at the Chicago Airport would be landing unsafely every day. 500 people per week would be suffering because there would be victims of the incorrect surgical operations. Or 22,000 checks would be deducted from the wrong bank accounts every hour. Therefore, it is very important that the companies approve their quality, so they can achieve at least 5.What is quality and how the we achieve it?Quality can be defined as anything that enhances the customers satisfaction. Of course, the company has to satisfy not only customers, but their employees as well. Employees can be satisfied, if their needs are satisfied. If we apply Maslows Hierarchy of Needs, we can see that peoples needs can be divided in five groups:1.physiological needs- where the basic needs are satisfied, needs such as food, sleep etc.2.safety/security needs-where the needs of safety are have to be satisfied. 3. Social/affiliation needs-each person has to be accepted by the others4. Esteem needs-the recognition of one5. Self-actualization needs-this is the drive toward self-fulfillment (Cole, 1995, pp.71)How can be these needs applied to Quality? If the customers are satisfied, it is predictable that their job results will be better.Therefore, the CEOs of the Company have to be aware that they have to provide people with a good environment, and then they can except better results from their employees. For the easier understanding of the situation we can make a model Company which is called Monique Ltd. This company is producing perfumes and it has 1,000 employees. The CEO and the Work council have decided, after they saw their results from the last accounting period, that the quality as well the profit is not satisfactory. The...
