rt of the managers job is to solve problems. Motivational strategies can be derived from performance, goal setting reinforcement and rewards. Motivation has always been a problem in this department, due to lack of concern and understanding by upper management. The need to succeed and develop a career sense is great in most organizations. Reliant Energy itself is changing, giving the company a chance to offer an enormous amount of personal development to its employees. Growth and development manifests as the company restructures. Its goal is to ensure that employees and the company are stable and growing. Criteria, Goals and Objectives Our goal is to achieve consistency with the organizational mission and boost employee moral. The workload needs to be evened among all employees in the customer service department. Modification of staff behavior and training of all personnel is required. The objective would be to have all employees trained within one year. Implement programs to help relieve stress and burnout among employees (Jones).Evaluating effects of job burnout and stress Studies show that stressful working conditions are actually associated with increased absenteeism, tardiness, and intentions by workers to quit their jobs. All of these effects have a negative effect on Reliant Energy HL&Ps bottom line. In past 20 years, many studies have looked at the relationship between job stress and a variety of ailments. Mood and sleep disturbances, upset stomach and headache, and disturbed relationships with family and friends are examples of stress-related problems that are quick to develop and are commonly seen in these studies (NIOSH).Identify causes of the problemThe problems with Reliant Energy HL&P and Reliant Energy Entex merging their call centers into one have caused certain effects. Supervisors are placing greater demands on their staff and have very high expectations. This causes some employees to be over worked. Employees are tryi...
