ng to adjust to major reorganizations, including downsizing and increased hours. For this reason, stress is highly recognized among the group. The fate of the individual as a wholenamely, the integrated and coordinated personality results in frustration. Tempers tend to be a little short at times as frustration builds up. Worst of all, due to the cause and effect of these problems, some employees are experiencing family problems. The stress at work is carried over to the home. Therefore, resulting in unfavorable family matters. Frame AlternativesIn an effort to seek out alternative solutions, it is suggested to cross train other employees within the department. Only a few employees from the electric side have been crossed trained for both gas and electric inquiries. Another alternative solution is to have the manager conduct weekly meeting to discuss issues that need to be worked out. All of the concerns from the employees and the manager can be brought to the table.Evaluate Impacts of Alternatives Cross training will relieve the over flow of work from the over worked employees. Positioning all of the employees in the call center to be flexible by increasing their skills will influence a more productive work environment. There will be less stress because the work can be allocated more evenly. Short tempers will not flare as much because everyone will be on the same skill level. They can help each other when needed.Weekly meetings will eliminate the frustration when issues cannot be solved. The manager as well as the employees can give comments and feedback on certain issues that have been troubling them. This will improve better communication amongst the department.Make the DecisionThe implementation of weekly meetings will commence on Tuesdays. The meetings are to be held first thing in the morning. Time towards the end of the meeting is to be put aside for open discussion from the employees.Cross training is going to be a r...
