, sometimes associated with rapid advances in technology. Another is ambiguity as to the worker's rights, responsibilities, status, and goals; with such role ambiguity, the worker may experience a sense of loss control and autonomy on the job. Insufficient resources to accomplish the job and administrative indifference or interference also create stress. The increased specialization of many jobs results in fragmentation of work. The worker is involved with only one small segment of producing the total product or providing services to the customer, a loss of sense of accomplishment and autonomy may result. Thus, the purpose of this proposal is to identify stressful situations and issues that influence performance in the work place the results of the analysis will be used to enhance understanding of service oriented work stress issues as well as proactive and remedial solutions for aimed at this problem. Therefore, the study will have practical implications for training in identifying stressful situations and issues that influence performance in the work place. In addition, it will increase our theoretical understanding of the performance reducing stress agents that take place in the service-oriented businesses.RATIONALE AND SIGNIFICANCE. Job stress has been recognized as a major cause of health problems at work (Karasek & Theorell, 1990). A work-related problem of increasing concern is known as "burnout". The topic began to gain attention in the mid-1970s with a book by Freudenberger (1974). Taber's Cyclopedic Medical Dictionary defines stress as "the result produced when a structure, system or organism is acted upon by forces that disrupt equilibrium or produce strain". In simpler terms, stress is the result of any emotional, physical, social, economic, or other factors that require a response or change. It is generally believed that some stress is okay (sometimes referred to as "challenge"or "positive stress") but when stress o...
