and strategies for reducing stress within the work place. In accomplishment, this objective will provide heuristic value for further elaboration of Identifying problematic stress with in service-oriented businesses.METHILOGICAL CONSIDERATIONSThe purpose of this study is to Identify problematic stress with in service-oriented businesses. Data collected will rely on interviews with employees and managers in service oriented businesses with in the Stockton area. Access to participants will be facilitated by personal referrals. An extensive list of local organizations, which may be interested in participating in this study, has been compiled based on the researcher’s personal and professional affiliations. Interviews will begin with an ethics statement, which informs the participant of the purpose of the study, assures them that their participation is voluntary, and provides them with a guarantee of individual and organizational anonymity. The interview will then process with open ended questions designed to ascertain the participants experience and background, as well as their specific role responsibilities and details of their service oriented job experiences. Interview participants will provide descriptions of recalled problems that result to stress. These will include a description of what actually occurred, with a comparison of what they thought should have occurred. Towards the end of the interview, the researcher will reiterate key points of the problematic communication situations and ask the participant for the kind of advice they would offer for dealing with these issues in service oriented jobs.DATA ANALYSIS The open coding of interview transcriptions will incorporate systematic approaches to inductive analysis (Lincoln & Guba, 1985; Struass & Corbin, 1990). This includes a process of discover categories” by “grouping together concepts that seem to pertain to the same phenomena” (Strauss & Corbin, 19...
