BJECTIVEThe research objective include identifying problematic stress issues with in a service oriented business work environment, as well as solutions for to relive stressful situations. For example, one problematic stress issue discovered in the service oriented business involved New York, Urban bus drivers endure so much job stress that they suffer from more health risks and medical disabilities than peers in comparable jobs (Cornell University News 2000). The psychosocial stressors included relentless time pressures to be punctual, which were frustrated by the need to drive safely and provide accurate and courteous information to passengers. In addition, bus drivers felt stressed by the risk of physical assault and problems of unruly passengers. One way organizations addressed this issue was by reducing traffic congestion, driving impediments and time pressures by regulating that private vehicles give way to buses, broadening roads in problem areas, changing routes to prevent sharp turns and "bottlenecks," extending separate bus lanes, reducing number of bus stops, automating some traffic lights to turn green with oncoming busses, and improving routes. In addition, the researchers reduced passenger questions by implementing an automated passenger information system. Drivers who participated in the project reported reduced stress on the job and lighter workloads. The researchers found these drivers used significantly fewer drugs to cope with job stress, showed significantly fewer psychosomatic symptoms, and had lower blood pressure and heart rates than before the intervention. Thus, this proposed study will extend our understanding of work related stress in a service-oriented business between employees and managerial personal, through examinations of actual experiences. Inductive analysis and interpretation of the results will be used to construct a theoretical model of work-oriented stress, identifying both problematic issues...
