ent: (a) had between 100-499 users; (b) included between 5-25 locations; and (c) had between 6-20 servers. Eighty three percent of respondents had servers at each location and 71% had 2 or more domains as part of directory services.Figures 3-5 show characteristics of respondents’ primary computing environment, connectivity needs and network services and applications that were part of the information system. In the majority of computing environments: (a) web servers were connected to the Internet; (b) web sites were secured; (c) business operation solutions were used to streamline business processes; and (d) files and web sites were indexed. Connectivity needs were mainly: (a) connecting corporate networks to the Internet; (b) connecting individual users at remote locations to corporate networks; and (c) connecting offices at remote locations to corporate networks. Most of the network services and applications investigated were included in respondents’ information systems. Job ResponsibilitiesFigure 6 presents the primary job responsibilities of respondents. The most frequent responses were: “deploy, monitor, administer, and optimize an information system,” and "create strategies, plans, or designs for the information system of an entire organization, subsidiary, or division."Ratings of Job Task Matrix CellsTable 3 presents the average importance, difficulty and frequency ratings for each cell in the Job Task Matrix . Figure 7 presents the average ratings for the technical areas and Figure 8 presents the average ratings for job duties. Overall, the job tasks (individual cells in the Job Task Matrix) were judged as Moderately to Very Important, as Moderately Difficult, and were done Monthly to Weekly. The high importance assigned to all job tasks supports the comprehensiveness of this study.Figure 7 shows that the technical areas of Security, Reliability & Availability and Network Infrastructure all received a r...
