stened to1I am not listened tooI am listened to, but my views are ignored7I am not listened to, and my views are ignored1However if the MIS system was available to the low level employees then they could see some of the ideas, which were supposedly being ignored, were not. This has a de-motivational effect, which could be avoided. If the MIS was available to employees or even if they were told by a supervisor, which they are not.Staff /Integral or Not?Enhanced ExproCentral to this ongoing improvement process is the continual integration of enhanced Expro into Andrew and Robertson’s. Enhanced Expro promotes the culture in which staffs are empowered and take responsibility for their individual activities. This culture creates the correct environment for the potential of the improvement process to be maximised through the participation of Andrew and Robertson’s workforce. As well as improving motivation Expro also improves efficiently and increases the quality of them alcohol produced.Enhanced Expro does not benefit suppliers or customers directly. It is designed to empower employees, and make them feel needed. When the employees of Andrew and Robertson’s feel as part of the company the suppliers will have more parts ordered and customers may have a wider choice if the company develops their range.Within the partnership of Andrew and Robertson’s staff are integral. During my time at Andrew and Robertson’s I found no evidence to suggest that staff were not integral.Improvement Process The planning and improvement cycle is an example of an improvement process in Andrew and Robertson’s. This process diagrammatically is relatively self-explanatory and is ‘ managed’, produced and implemented by the Andrew and Robertson’s. The process regulates continual improvement and also improves production efficiently.I have also found that the Value Creation Areas (Management Philosophy) for Andrew and ...
