d quality and efficiency in the software industry. This standard continues to provide guidance, terms, and definitions specific to the software development industry.During the past decade, there has been an enormous amount of environmental policies developed and implemented worldwide. These policies have determined that a major threat to our environment is the chemical industry. Chemical companies now understand that if they are to continue to do business, they must comply with these strict environmental policies. Providing proper, consistent documentation relevant to their processes is crucial if they are to meet regulations. Their answer to this dilemma is to implement initiatives directed toward standardization. This standardization is ISO 9000. The metal industry is approaching the ISO 9000 standards from a total quality management aspect, geared towards internal improvements. Many companies, succeeding in implementing this process have made the same observations. Employees, being empowered, are performing their duties with less direct supervision and are more productive. Processes have become more efficient due to the formalized standardization process, and continuous improvement is now the objective.It is important to remember that no single approach to implementation of ISO 9000 will accommodate all companies, as all have different needs and requirements. In order for a company to implement these processes, certain guidelines must be met. Solid backing by senior management is mandatory. These individuals are to set an example for their subordinates; therefore, their open support is essential. Proper preparation and planning are important. Lack of planning provides for confusion, which leads to failure. Part of the implementation process is building upon processes in place that work. Reengineering systems that are productive and cost efficient are counterproductive and a waste of time. . Documentation of every st...
