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Total Quality Management1

ep and process is necessary in that it not only provides a record, but also a baseline in which to verify progress. Flexibility is also essential. Reassessment is necessary if the results derived from a specific process are not what were intended. Employee involvement is crucial. As a process is implemented company wide, employee at all levels will be effected. Their confidence in management and belief that the process will improve all aspects of their position is required if they are to be productive and play a part in the implementation process.Standardization is necessary in today's global marketplace. Consumers demand better quality products and the assurances that these products are well supported. The standardization of processes and systems is necessary if industry is to meet the consumers' requirements. Developing uniformity among industry is necessary to developing this higher quality standard. Companies not responding to this trend are subject to lost revenues and business failure to their ISO 9000 compliant counterparts. ReferencesLarson, J. (1999, April 21). ISO certification not just for majors. Arizona Republic, p. E2.Peach, Robert W. (1997). The ISO 9000 handbook. New York: McGraw-Hill(1999). The NASA ISO 9000 home page [Online]. Available: http://iso9000.nasa.gov/(1999). Welcome to ISO easy [Online]. Available: http://www.isoeasy.org/...

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