ole of the operations manager is invaluable to achieve an efficient resource utilisation and provide hight-quality service response level.The objectives of operations managers include: producing required quantities of items to quality and on time, at acceptable financial and social costs, with good sales price, and an acceptable ROI with flexibility to adjust to demands. The operations manager has a key role in developing the processes for making and supporting a product. He can re-design processes. Restructuring programmes can be introduced as some production plants are closed and others upgraded. New technologies and working practices are introduced. Service Operations Organizations can produce goods and services.When we speak about Barclays Bank or a Restaurant, both are services. When personal service is offered the customer reaction is more immediate and less predictable, so such systems demand more control. The degree of customer contact and reaction affects system efficiency. In services productivity is more difficult to measure and quality involves more subjective assessment. Process TransformationsIn all stages of product planning Operations Management is a central activity in organizing things: design of a new product, forecasting outputs, design of processes and administrative systems, laying out new work areas, and re-designing existing ones, advicing on quality issues, etc. There are differnet types of production system such as p.e. builders, gardeners and manufacturers that transform raw materials & components. Suppliers, wholesales, retailers that change the nature of "ownership". Insurance provides people with security, building societies lend for housing, physios improve physical well-being, etc.Conflicts in Operations ManagementManagers must balance potentially conflicting objectives such as customer satisfaction versus efficient resource utilisation in decisions about product design, job and work design, location, pro...
