o from a web form to the PI (whogenerally doesn't answer) and the volcanologist "on call"? Dronen**thats correct. lankes**And the volcanologist replies and that is sent to the user and back to whom at thesite? Dronen**It is also sent back to me, to make sure that it goes online for future reference byother visitors to our site. lankes**All content response go online? Dronen**yes. lankes**Are there policies in how questions will be answered? Dronen**Do you mean the content of the response, or something else? lankes**Do you do any training for example in what makes up a good response? Or have somedocument that guides the volcanologists in creating his/her responses? Dronen**Each volcanologist is basically free to answer the question however he sees fit.Usually this could include a URL for further reference. lankes**DO you have any other policies...for example how to handle out of scope questions, ordealing with too many questions? Dronen**If out of scope questions mean not related to volcanoes, we will usually point them tothe Internet to get them started on research. We often try and get the users to get used to theidea of doing some research themselves. Dronen**Sometimes we get too many questions, adn it might take a little longer to answer them,but usually this is not a problem. lankes**But this type of response, and the amount of effort spent in answering it, is up to thevolcanologist who receives the question? Dronen**Yes, completely up to the volcanologist. lankes**You mentioned before that you are pushing your existing server to it's limits, whattechnology do you use to run the service? Dronen**It is a Sun workstation. lankes**Do you provide hardware to the volcanologists? Dronen**The biggest factor in "pusing the limits" is the number of hits we receive on ourwebsites. lankes**How many hits do you get? Dronen**Hardware of the volcanologists was not provided by us. lankes**How many hits do you get? Dronen**We expect to have 1 milli...
