Written rules. If there isn’t a written rule covering it, it isn’t allowed.4. Written communications and records. Fill that out in triplicate, memos, publications, testimonies to service, email etc.5. Impersonality. We’re all “robots” that can be replaced easily.Six dysfunctions of a bureaucracy w/a summary explanation of each1. Red Tape: A Rule is a Rule. Procedures impede the purpose of the organization.2. Lack of Communication Between Units. When units are so specialized they forget to cross reference the long term goals and hinder the purpose of the organization.3. Bureaucratic Alienation: Estrangement from limited creativity, lost sense of contribution and loss of identity with final products.4. Resisting Alienation: workers form primary groups at work, rejecting an identity as mere machines that exist to perform functions.5. The Alienated Bureaucrat: doesn’t do anything for the organization beyond what they’re absolutely required to do, uses rules to justify doing as little as possible.6. Bureaucratic Incompetence: Peter Principle; employees are promoted to their level of incompetence. They’re promoted until they can’t handle the responsibilities well.McDonaldization of society: the process by which ordinary aspects of life are rationalized and efficiency comes to rule such things as food preparation. alienation: Marx’s term for the experience of being cut off from the product of one’s labor that results in a sense of powerlessness and normlessness.Peter principle: a bureaucratic “law” according to which the members of an organization are promoted for good work until they reach their level of incompetence, the level at which they can no longer do good work.Iron Law of Oligarchy: Robert Michels’ phrase for the tendency of formal organizations to be dominated by a small, self-perpetuating elite.Goal displacement: a goal displaced by another; in thi...
