n from a web browser, either at their desk top or in the field, while connected to the web server via the intranet or the internet. Help Desk 5FootPrints has the unique ability to offer end-users a knowledge base of information to search for solutions to their issues and help themselves, reducing call volume to a help desk. Users can access FootPrints with any standard browser. No training, consulting, or programming is required.When creating an eSupport solution, organizations must keep in mind that numerous audiences have requirements for the help desk – Clients, Help Desk Support Workers, System Administrators, and Managers. The system administrators who keep the help desk system running and the managers or technician who are responsible for the organization also have important and project tracking requirements.FootPrints software can be up and running in a very short time. FootPrints have been enhanced to meet user requests for increasingly simple, increasingly intuitive issue tracking and project management. FootPrints 4.3 includes enhanced project management capabilities, improved email functionality, expanded server platform and NT ODBC support for Oracle, making it a snap for users to submit, manage, track and resolve client issues and projects online. FootPrints is the ideal solution to manage the help desk or call center.FootPrints License PricingThere are two types of FootPrints licenses, Individual and Group: Individual Licenses are intended for internal users, such as help desk agents, technicians and administrators, who need complete read/write access to all of your FootPrints data. These users receive unique I.D.s and passwords. Group Licenses is intended for end-users and other groups who require only partial access to your data. This I.D. can be shared by an unlimited number of people.Cost of FootPrints:Starter Pack (includes Software & 3 Individual Licenses). $2995Access to HelpAnswers.com (Knowled...
