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Information Function CenterCreating a Help Desk

ge Base) FreeUnlimited Group User License (Read/Submit Only) 995First Year Maintenance at 15% of cost 599 TOTAL COST $4589 A complete manual in electronic form (Microsoft Word) is included with every order. Also, as part of FootPrints online help, there are two “Quick Reference Guides”, one for Standard Users and one for Administrators. These manuals cover the basics of getting started with FootPrints. Help Desk 6Other Costs of Operation One full-time Computer Specialist (Technician) $35,000 per year. Cable and Lines at an estimated cost of $200 Unexpected expenses $1000. Telephone Company $500TOTAL OVERALL ESTIMATED COST OF STARTUP PROJECT$51,473TIMELINE FOR STARTUP AND ONGOING PROJECT BETWEEN SUMMER 2000 AND FALL 2000 purchase all furniture and computer equipment, hire full-time Computer Specialist, ask for CS student volunteers, and discuss testing and implementation of project with Help Desk Administrator. BETWEEN WINTER 2000 AND SPRING 2000 web integration project using FootPrints software for help desks. Testing, Testing, Testing. Future Accessibility Plans. Upon completion of the web integration project, using the simpler Student issues database as a test bed, modifications will be researched to provide bi-directional web access to the databases. The initial help desk will be up an running by Fall 2000.To be successful in today’s world you have to be ready for the ever-changing work environment; hopefully, with the new Lincoln University Help Desk in place this change will be a little easier....

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