cost. Sometimes the cost can be in terms of human lives. This would be why United Airlines still insist on using the Denver ALHS and twenty people died before the LAS switched their dispatching system. Proper communication and feedback between the designers and the operators will stop a lot of problems like a poor user-interface and incorrect fit between the hardware and software. It all starts with a proper brief being given to the designers. But this can only happen if the management knows what they want. So the only way to have a successful system is to have good communications and understanding between the designers and operators, with the senior managers being kept in the know at all times. However the most important job is for someone to take responsibility for the design and operation of the system. If someone who is competent is put in charge and takes responsibility then the system is likely to be working properly before its implementation and the operators will have adequate training for using the system. With the London Ambulance System this was doubly important where patients lives are at risk. In situations like these "Ethics" is the key word and there has to be someone held responsible for the actions of the organisation. ...
