Audrey McCaskey is General Manager of the Kohl’s Holland store, there are many other people involved in the leading role. There are five othermanagers of the store who range in various positions. Each one works together to set future goals. Aside from all other associates, they are a team withinthemselves. Each sales day the store sets a goal of how much intake it receives in sales. With this tactical goal, Corporate expects it to be reached. An example of a daily sales goal may be $53,000. If the store were to intake anywhere between $46,000 and $50,000, the overall standings would be considered average. However, once the store falls beneath expected standards, in this case an amount in between$40,000 and $45,000, it would be considered a “bad” sales day. Although there are other Kohl’s Department Stores within the area, thus causing sales competition, the Holland store puts in every effort to ensure that customers get satisfaction. With the lasting impression of store quality and associate geniality, customers are most likely to return. IDEAS MAKE A DIFFERENCEThe “Ideas Make A Difference” program is a program which allows all associates of the Kohl’s team to make any suggestion that they feel will improvethe store. Kohl’s believes that the best ideas come from the associates who work one on one with the customers. Therefore their ideas may generate improvement through any of the following categories.Customer shopping experienceReduced ExpensesIncreased SalesIncreased ProductivityWhenever a suggested idea from an employee is successfully implemented through this program, the originator of the idea will gain recognition from the store as well as financial rewards. The store has found that active and ongoing participation in this program is the key to the company’s success.Leadership is an essential part of effective management, as well as a huge part of the four universal functions....
