ally quite simple. Mike himself uses comparative rating. He merely notes the premium of his competitors compared to his own so he knows what the strong points, less expensive policy rates, that he should sell compared to the weaker, more expensive policy rates, points that he should concentrate less on. The atmosphere of this office was very pleasant. The over all feeling that one feels when he enters this particular office is a feeling of being welcome. The entire staff was outgoing, friendly, and very precise in making sure each customer was acknowledged and taken care of as soon as possible. The staff was also quite knowledgeable about the way the computer systems operated and about the products that they had to offer to their clients. Not only was the staff in proper working order, the entire office seemed to be set up in an organized fashion also. Nothing, as far as an outsider could tell, seemed to be out of place. In addition to this the office was also somewhat strategically laid out. There were pretty much four different sections to it. The first was in the front and seemed to be for customers with payments or inquires. The second was to the left middle and served for customers who needed more time and something more in depth. The third was two offices to the right middle of the office and served as a place to talk to clients with an appointment. Finally, the fourth was all the way in back where employee meetings and conferences could be held. This seemed to work out quite well, but what was most functional about the office was the versatility. Each employee was set up that at any particular moment any one could do any thing a client might request without having to have them move to another location inside the office. The owner of this business seemed to know very much about his business and its operations. Upon talking about it in depth, I found that his business was a priority of his and that he indeed...
