lp-desk administrators troubleshoot problems without having to run throughout the building. Help-desk administrators look for strong remote-control performance--plus features such as tools for pushing the host software down to client PCs for easy installation, and the ability to launch the host module remotely.System AdministratorBy using remote-control software, system administrators no longer need to be chained to their desks. A system administrator can monitor servers and correct problems at any time of the day from any location. One of the key features is the ability to monitor multiple hosts.TelecommuterConnecting over the Internet or dialing in to a company network, a telecommuter can take over a host system (usually, a desktop PC), as though sitting at a desk. Key features for these users include easy modem configuration, fast file transfers, wizards for scheduling unattended synchronization routines, and printer redirection.Customer ServiceMany PC vendors such as Compaq and IBM bundle remote-control software with their products. If a customer encounters a problem, a support technician can take over the system and resolve the problem without having to ship the PC back and forth. Key features for these users include voice chat over data. MethodologyAll of the methods utilized in this research were arbitrary in nature. Furthermore, the authors tested none of the software. In a few cases, we made comparisons between software capabilities using the conclusions of third party research findings. The authors site any cases where comparisons come from outside sources.Selection of VendorsSelection of the vendor for evaluation was an arbitrary decision. We made the decision based on the authors knowledge of the vendor or the availability of information about the software.The six vendors that we chose to compare were:1.Cross Tec Corps NetOp for Windows version 6.5 2.Funk Softwares Proxy version 3.023.Laplink.coms Laplink 20004.Stac Softwar...
