es ReachOutEnterprise version 8.425.Symantecs PcAnywhere version 106.Netopias Timbuktu Pro 32Characteristics to Be ComparedThree of the characteristics included in our comparisons, Platforms and Protocols Supported, Use as a Diagnostic Tool, and Security came from the requirements of the project. We selected the rest based on the authors perceptions of what the important areas for this type of software should be.1.Platforms and Protocols Supported - Network systems and protocols that the software supports.2.Installation and Resources Required - The installation of the program has to be simple and do most of the work for the installer. When similar operating systems are involved (Windows 9x, Windows NT), having the same installation procedure is a plus. We included the disk space and RAM space needed by the software in this characteristic. 3.Use as Diagnostic Tool- What capabilities does the software have to diagnose a user problem 4.Interoperability - Interoperability is the easiness and performance of normal remote work, considering work between versions of different operating systems, differences in video configuration and remote configuration options. 5.Security - Features that the software has to discourage clandestine activities. These features include:a.User abilities to change the softwares configuration.b.Ability of the software to prevent guests or unauthorized persons from connecting with client machines.c.Does the software have the capabilities of providing user profiles that limit access to other users?d.Are there encryption methods used by the software? 6.Services - Services provided by the software that we considered were the capabilities to:a.Send messagesb.Exchange filesc.Control the desktopd.Observe the desktope.Notify if a user is in front of the screenf.Chatg.Telephone communicationh.Clipboard transferi.Remote Alt commands (Alt+F4, Alt+Tab..)7.Cost We included two costs in our evaluation. The first was the cost of ...
