8217;s offers free servicing to patrons who have not completed payments for their cars. This saves the customer money while it allows the car to remain in good condition incase it is repossessed and has to be sold again. The relaying of this information to the customer by the salesperson usually helps in decision of purchasing a car (Wedderburn – Mack D’s). New Line also allows for this type of services. They allow New Line customers to receive servicing for their vehicles at a cost. (Mitchell – New Line). When it comes to developing long-lasting profitable relationships, it is how well your salespeople present features and benefits and overcome objections that count; it is how well they serve the customers’ needs. How well are your salespeople serving your customers? That’s right, serving, not selling. I know you are concerned with sales. It’s easy to determine how well your people are selling to your customers. That’s what sales reports are for. But your customers are more concerned with how well they are being served by your salespeople said Dave Kahle.According to an article on Buying and leasing cars by the Attorney General Washington the Consumer protection Division; there are some common tactics salespersons in the automobile industry uses these are "Bait-and-switch"- a very attractive deal on a car is advertised (the "bait"), but at the dealership the salesperson tries to sell a more expensive car (the "switch"). "Special" or "Sale Price" - references a former price when the car may never have actually been offered at the "former" price; High Pressure; Holding keys - Salespeople will sometimes ask for the keys to your car "in order to evaluate it for trade-in purposes." This is a reasonable request but you should insist that your keys be returned to you after the test drive. It is an unfair sales practice for a salesperson to keep your keys while using high-pressure sales ta...
