ions the product will be thrown away) .a harmony between the crew has to exist in order to satisfy the customer needsWhen there is a lot of traffic (the restaurant is full) it is easier to produce the product in a better Quality. The difficult part is when it is a slow day part in this case the employees have to entertain the customer so that he will not feel board. 2. Drive trough We have only one lane but it has to be very wide in order to have two cars or if one car wants to leave the line.We have to provide good and quick serviceThe stand has to be equipped with a mic in order to make the order, when the client reaches the second window the meal should be ready to be delivered.Drive through gets 35% more sales than any restaurant as it has accessibility and good serviceThe disadvantage of the drive through is the big size of the required building which will increase the capital needed.a.DeliveryDelivery refers to how well the product or service is delivered to the customer it includes speed accuracy and care attending the delivery process, buyer will often choose a supplier with a better reputation for on time delivery. 1. Home deliveryWe try to make a good service so the consumer can receive a hot meal in a short time (unfortunately the food is better sold at the shop). To do so we make sure that all the outlets conduct delivery service to the decrease the radios of each restaurant (to offer more quality and standard to the product) Usually we have two to three lines with waiting calls and around five to ten motorcycles. We have also more drivers than the number of motorcycles to make sure that if one did not show he will be immediately replaced We make the deliver takes only one order per time so that the food we be hot and quickTo avoid any error in orders we make the employee repeats to the customer the product ordered.We are now working on a one number for home delivery to make it easy...
