employees to work harder.What arouses a person’s behavior or what motivates a person, were the points that were researched.Process theoriesThese theories include the expectancy theory, equity theory and the reinforcement theory.Process theories focus on how a company can encourage employees to work.For a company to be successful it is very important to have motivated employees so that they can help the company achieve it’s goals.Motivated employees usually are:-Motivated employees are always looking for a better way to do their job.-Motivated employees are generally more quality oriented.-Motivated employees are more productive than employees that are less motivated. Chapter 2 How important are the communication skills of a manager to keep employees motivated?Every manager must be aware of the fact that every employee is their own person with their own behavior, perceptions and personality.Managers should develop their own communication skills so that they can effectively communicate with all their employees.Some of these communication skills are:1.Effective listening2.Nonverbal communication3.PerceptionEffective listeningIf a manager wants to effectively listen to an employee it is important that the manager tries to understand what the employee is saying in the conversation.When discussing a problem the manager must listen carefully, try to see if there are any hidden meanings and try to understand the situation of the employee.Nonverbal communicationA manager should watch the nonverbal reactions an employee gives during a conversation and remember that the employee can also see the nonverbal reactions of the manager.PerceptionA manager must never forget that every person has their own perception and even when a manager disagrees with an employee they should consistently examine their own behavior and perceptions.The development of the communication skills of a ...
